• Wait Staff Team Leader

    Job Locations US-ME-Brunswick
    Job ID
    2018-2514
    Job Type
    Regular Full-Time
    Category
    Dining Services
    Unit
    Thornton Oaks
    Shift
    1st
    Hours per Week
    40
  • Overview

    Under the supervision of the Director of Dining Services, the Wait Staff Team Leader is responsible for coordinating the team of wait staff assigned to the Thornton Oaks dining room. The objective is to maintain a staff that is courteous, efficient, professional, and well trained in communicating with residents and staff. The Wait Staff Team Leader will play an integral role in orienting new employees, coaching staff toward excellence, and ensuring compliance with safe food handling.

    Responsibilities

    • Perform the duties of a server.
    • Oversee daily set up and clean-up of service areas and dining room prior to and following serving hours.
    • Respond to all resident needs as they arise while in the dining room.
    • Have a complete knowledge of table setting and servers etiquette expected at Thornton Oaks.
    • Assist in preparing and supervise servers daily work tasks.
    • Assist in guest check tally/hosting when needed.
    • Assist with the performance review process by providing the Director with wait staff performance information.

    • Ensure that every new wait staff employee has a full orientation.

    • Monitor reliability and attendance of service personnel.

    • Make server schedules and assignments; assist in finding coverage as needed to maintain full staffing.

    • Ensure all health and dress codes are adhered to.
    • Set up and service special events.

    • Cover monthly catering with increased wait staff.

     

     

    Qualifications

    • Possess an excellent sense of humor.
    • Possess good knowledge of food service operations especially as it relates leadership.
    • Ability to work with other personnel to ensure smooth operation.
    • Two years’ experience in customer dining services or comparable experience.

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