Wait Staff Team Leader

US-ME-Brunswick
Job ID
2018-2191
Job Type
Regular Full-Time
Category
Dining Services
Unit
Thornton Oaks
Shift
all
Hours per Week
30-40

Overview

Under the supervision of the Director of Dining Services, the Wait Staff Team Leader is responsible for coordinating the team of wait staff assigned to the Thornton Oaks dining room. The objective is to maintain a staff that is courteous, efficient, professional, and well trained in communicating with residents and staff. The Wait Staff Team Leader will play an integral role in orienting new employees, coaching staff toward excellence, and ensuring compliance with safe food handling.

Responsibilities

  • Respond to all resident needs as they arise while in the dining room.
  • Have a complete knowledge of table setting and servers etiquette expected at Thornton Oaks.
  • Assist in preparing and supervise servers daily work tasks.
  • Oversee daily set up and clean up of service areas and dining room prior to and following serving hours.
  • Perform the duties of a server.
  • Audit compliance with safe food handling and provide additional training as needed.
  • Assist in guest check tally.
  • Assist with the interview process for server positions.
  • Assist with the performance review process by providing the Director with wait staff performance information.
  • Ensure that every new wait staff employee has a full orientation and that the completed orientation checklist is submitted to the Director.
  • Monitor reliability and attendance of service personnel.
  • Make server schedules and assignments; assist in finding coverage as needed to maintain full staffing
  • Ensure all health and dress codes are adhered to
  • Set up and service special events.
  • Create a monthly catering calendar.

Qualifications

  • Possess excellent public relations skills.
  • Possess good knowledge of food service operations especially as relates to food safety.
  • Demonstrates good knowledge of serving and the rules, practices, and regulations which apply.
  • Ability to work with other personnel to ensure smooth operation.
  • Five years’ experience in customer dining services or comparable experience.

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